If one of your releases has been flagged by Kingsmen Studio due to a potential rights violation or policy issue, and you believe this was done in error, you have the right to submit an appeal. Here’s how our appeals process works:
1. Submitting an Appeal
Reply directly to the statement or email that listed the flagged assets, or send a new email to [email protected]
Clearly explain why your asset should not have been flagged—address the specific violation type identified (e.g., don’t claim ownership if the issue is artificial streaming).
Attach relevant documentation, such as rights ownership proof, licensing agreements, creation proof, or any other evidence supporting your case.
2. What Happens During Review
Our rights team will manually evaluate your appeal, considering all submitted evidence.
Depending on the complexity or the need for external input (e.g., from a DSP), this review may take a few days.
You’ll receive updates on the status and any further actions needed.
3. Appeal Outcomes
We may release the withheld royalties or confirm the original flagging decision.
You’ll be notified via email with the outcome and any follow-up steps required.
4. Provide Additional Documentation
If you gather more evidence after the initial appeal, you are encouraged to submit it—it may change the outcome.
Most decisions following an appeal are final, but if further review is warranted, we will clearly inform you.
Summary Table
Step | Action |
1. Submit Appeal | Email [email protected] or reply to the flagged asset notice. |
2. Provide Evidence | Include specific violation type and supporting documentation. |
3. Review Process | Our team conducts a manual review; you’ll receive status updates. |
4. Final Outcome | You’ll get a decision via email. Additional evidence may be accepted if applicable. |